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  • Luminair 3 Upgrade

    Luminair 3 is a brand new, 64-bit app built for devices that can run iOS 8 or later. Luminair 3's user interface changes and internal engine required a rewrite of the app that has resulted in major new features like the new FX engine and movement ...

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  • Is educational pricing available?

    Education pricing is indeed available through Apple's Volume Purchasing Program (VPP). Our apps are available at a 50% discount to educational institutions who qualify. Please see details of Apple's VPP at the following link: http://www.apple.com/...

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  • What is your upgrade policy?

    Like most professional software, any major versions (3.0, 4.0, etc.) are likely to be paid upgrades and all interim feature and maintenance updates will be free. We are not likely to release new paid upgrades in less than an 18 month interval from...

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  • Are mulitple users allowed under a single license/purchase?

    Luminair uses Apple's standard App Store license, which for personal use allow you to install it on all of the devices connected to your personal iTunes account. For business/commercial use, any time an app is going to be used on multiple devices ...

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  • Are multi-user licenses available?

    Apple currently does not allow developers to offer multi-user licenses on the App Store. If your company or organization is part of Apple's Volume Purchase Program for Business or Education, it's possible to purchase licenses under a single accoun...

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  • Where can I purchase the Art-Net or sACN interface?

    Luminair works with all Art-Net to DMX and sACN E1.31 to DMX interfaces. Some of the most common interfaces used with the app (in no particular order) are DMXking eDMX, Enttec ODE, ELC DMXlan buddy and Pathway Pathport. We don't manufacturer or s...

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  • Luminair doesn't detect my Art-Net interface in Status > Node > Available Nodes

    In order for Luminair to detect Art-Net interfaces, you'll need to verify that the IP address assigned to your Art-Net interface falls within the same range as your iOS device. We recommend that the first three octets match on both your iOS device...

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  • My DMX lights aren't reacting as expected

    Assuming you've properly established a connection with your DMX interface, if your lights aren't reacting as expected you should always first check Luminair's built-in DMX monitor. Luminair's DMX monitor displays the exact values being output b...

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  • I'm seeing lagging or choppy DMX output over Wi-Fi

    If you're seeing any lagging or choppy behavior in Luminair's DMX output signal when connected via Wi-Fi, this always indicates that there is either a weak wireless connection or other interference preventing all of the network packets from arrivi...

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  • iOS 9 / iOS 10 Compatibility

    Luminair supports iOS 9 as of version 3.0.8 or later. Previous versions of Luminair are not supported under iOS 9. It's recommended that you do not upgrade to iOS 9 if you are using Luminair v2. We no longer have the ability to provide updates to...

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  • Philips Hue Response Times vs. DMX

    While you’ll be able to control your Hue lights right alongside your DMX-controllable lighting with Luminair, there are some limitations due to the nature of the communication protocol Philips has used with these lights.    With the Philips Hue S...

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  • I found a bug, How can I report this issue?

    Found a bug? User experience is important to us and we work quickly to fix bug reports submitted by users. Please get in touch with support so we can begin looking into your issue. Please provide a detailed description of the problem and include ...

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